Frequently Asked Questions
On this page you can find frequently asked questions with answers. If you still have a question that is not listed, you can send us a message using the contact form.
Does ABA Center International have a client council?
Yes, ABA Center International has had a client council since the beginning of 2014. This client council consists of people who are or have been clients of the ABA Center International. The client council defends the common interests of the clients of the ABA Center International, the youngsters and their parents. The client council does not represent individual interests.
If you want to know more about the client council, or if you want to become a member or propose an agenda item, you can contact them via the contact form
What should I do if I have a complaint?
ABA Center International has a complaint procedure. You will receive this when registering as a client. If you have a complaint then it is always good to discuss this first with the person you are complaining about. If you cannot resolve it together, you may consider submitting an official complaint. You can find detailed information about this under the heading Clients on this website. Here you can find the direct contact details of the complaints committee. You can also find the official Complaints Regulations in digital format under the heading Documents.
Do you administer medication yourself?
We strive not to administer medication at ABA Center International. Wherever possible, a medicine is administered by the parents themselves. When an individual still needs to be given a medication at ABA Center International, a “Drug Administration Agreement” must always be filled in and returned. By medicine or medicines we mean medicines that have been prescribed by a doctor or specialist, but also self-care medicines. The medication must always be taken in its original packaging with package leaflet and written out on the individual in question. The drug must have been used once before to prevent a possible allergic reaction at ABA Center International. The individual’s name should be written. Medication is carefully stored in a closed cupboard out of the reach of our clients.