ABA Center International continuously strives for care that clients are satisfied with. However, mistakes can be made wherever people work. There may therefore be situations in which clients are dissatisfied with the care provided and want to make this known.

ABA Center International considers it important that clients who are not satisfied with the care provided report it. We can learn from complaints. A complaint can be submitted to ABA Center International via the complaints form, after which we try to find a solution in consultation with the care provider(s) involved and the General Manager. The General Manager will contact you as soon as possible, but at the latest within 3 working days. If it concerns a confidential matter, you can also report it directly by emailing the management of ABA Center International, namely jennifer@abacenterinternational.com and/or lilyan@abacenterinternational.com. The management will contact you within 3 working days to schedule an appointment. jennifer@abacenterinternational.com and/or lilyan@abacenterinternational.com. The management will contact you within 3 working days to schedule an appointment.

However, sometimes it is necessary to file a formal complaint. Everyone is free to contact our independent complaints officer called the Healthcare Complaints Portal directly, without reporting to ABA Center International. You can submit a complaint via the complaints form at the Healthcare Complaints Portal or you can send an e-mail to info@klachtenportaalzorg.nlAfter receiving the complaint, you will be contacted within 5 working days about the progress of the procedure. It is also possible to file the complaint with the national dispute committee to which ABA Center International is affiliated.

The complaints procedure of ABA Center International is a guide for all parties involved when it comes to submitting a complaint.

Read our complaints procedure here.
Download our Brochure Complaints procedure.